Uncapped ADSL application

<p>In the month of February 2017 I put in an application for a 10Mbps uncapped contract. 2 weeks later after going back to the Telkom shop I was told my application could not be processed because I have not attached proof of residence. Which I had. Eventually after emails were sent by the telkom agent at the shop to wherever these applications are sent my application seemed to be moving in the right direction. Then in April I received two calls from 2 separate telkom agents cause they want to do an online application. It has taken 4 weeks to proceed from there cause Telkom could not verify my home address. Eventually I had to send them a screen grab of my house with the GPS coordinates and the landline number of the estate security main gate so they could get more of an idea where I live. I was then told I would receive an SMS or email to confirm the date of installation. That was the 4th of may 2017. It then went quiet until today when I called 10213 to follow up on the status of my application. I was then told that my order had been cancelled and there is no note saying why the order was cancelled. And that I must apply again cause there is nothing they can do.</p> <p> </p> <p>its unfortunate I can only rate 1 star. In my opinion the service I have received and the lousy lead times do not deserve a star.</p>