TW
Tanya W
1 reviews | Active since Oct 2017
13 Oct 2017, 22:00
Uncapped 10 meg line does not exist
U am paying for an uncapped 10 neg line from Telkom. Tonight it is once again at a download speed of 0.2 meg. It is never near 10 meg. It is mostly at roundabout 2 meg. I have lodged faults. I have had techies out to work on it. I have phoned and phoned. Nothing. It runs at a speed of higher than 5 meg 1 percent of the time. Telkom has a monopoly and they know it. I hate them. Stay away whatever you do .
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Replies (3)
Telkom's replyOfficial
19 Oct 2017, 10:54Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly provide your affected telephone number/s and ID number so that we can investigate and feedback will follow. If you have a reference number, please provide as well.
Please make sure you select "post a private reply" when you respond so that we can be able to view those details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply19 Oct 2017, 10:54
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly provide your affected telephone number/s and ID number so that we can investigate and feedback will follow. If you have a reference number, please provide as well.
Please make sure you select "post a private reply" when you respond so that we can be able to view those details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
TW
Tanya W's updateReviewer Update
19 Oct 2017, 11:13The account is under my husband's name Hein Weimann ***
TW
Tanya W's update19 Oct 2017, 11:13
Reviewer Update
The account is under my husband's name Hein Weimann ***
Telkom's replyOfficial
14 Mar 2018, 14:43Hi,
We will be closing this post for you have not responded with the info we need to assist. If you still need assistance, please send us a new post with all the relevant info, thanx.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply14 Mar 2018, 14:43
Official
Hi,
We will be closing this post for you have not responded with the info we need to assist. If you still need assistance, please send us a new post with all the relevant info, thanx.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,