Unblock my sim card!!! I don't owe a cent.

Telkom has suspended my account for about 3weeks now and as a result, I cannot make any calls. Went to the store 2weeks ago and was told to call the customer care service. I did that and a consultant told they can see my payments on their side but those payments need to be allocated. I was assured that those payments are being allocated and my sim will be unblocked within 48 hours but there's nothing still. The service is just disgusted honestly.