Unblock my Sim Card !!!!

We recently reported a phone as ****** over the past weekend so the sim card was suspended till we get to do a sim swap. a A couple of days later we requested for the line to be unblocked as we would like to do the sim swap. We were asked to wait a day or so as thats how long the process takes. 3 days later , the number is still blocked. 4 days later the number is still bloced. thats when i asked to speak to a manager. A lady by the name of Busisiwe takes over and over looks the matters . She then reassures me that before end of day , the number will be unblocked. I asked her numerous times if she is sure as this is a very frustrating matter. She promised us, and even took my mobile and said she will call me when the line gets unblocked and inform me that this has happened,

Today i the next day, and still no call from Busisiwe (the manager).

All we want is to get the upgrade and in doing so we need to get the number unblocked. This matter has been pending for over 5-6 days and all we get is false promises and get **** to by even the managers at Telkom.