Unbelieveably incompetant service!!

<p>Twenty one days ago I was contacted by Telkom informing me of the possibility of upgrading my ADSL to 10meg speed. I agreed and was promised the service will be active within 48 hours. I have been given different stories from all the operators that I have spoken to and was even **** to. I was not aware that "escalate" for Telkom actually means "ignore completely" I also have no idea why they have supervisors as they are more useless than the normal operators. There appears to be absolutely no accountablility for Telkom as they continue to hide behind a frustratingly incompetant call centre. I have spoken to over twelve different people and have asked them all to have someone call me back and let me know what is happening, all to no avail. I believe the only solution is for customers to move over to a company that gives a sh..t. Wake up Telkom before its too late!!</p>