Unbelievably terrible Customer Service, very unhappy

Telkom's service is pathetic. Their employees have no respect what so ever for their customers or the kind of reputational damage their actions might have towards the company's imagine.

I signed up for Fiber and specifically asked for my debit order to be loaded on my salary date which is the 20th of every month, they did not do that and loaded a debit order for 31st of every month which is not what I asked for.

I then called in to ask for my debit order date to be changed to be in line with my salary date, it finally was changed after numerous calls of no one assistant me on the matter but then I was double charged and I was charged extra for suspension fees and Reconnection fees.

All this was done with out anyone ever informing me that I will be double debit and I will be charged extra for an error that was done by one of their staff members to begin with.

I then called in on the 06 April 2022 to ask the reason that I have been charged so much, I spoke to "Samantha Ngwenyama" from the billing department who promised me that my matter will be looked at and sorted out. Then 5min later after I had spoken to her I then received an sms with my queries reference number : ***3 including a second sms saying my query has been resolved even though I asked for a Team Leader to call me so that I could explain my situation but no Team Leader ever called me and my query has not been resolved but my reference number has been closed.

I then called again to ask that I just spoke to someone regarding my situation and that I just received an sms saying that the matter has been resolved even though nothing has been communicated or an Team Leader has never called me as I have requested.

I then spoke to "Robin Ramorwalo" who did not want to escalate my matter to a Team Leader or Manager even though I insisted that I would like to speak to someone superior, she even told me bluntly that the Team Leader is refusing to take my call. I then asked for the Team Leader's name I was told that it's " Lufuno Ramorwalo" and that they are working from Sunninghill building. I doubt very much that I was even given the correct names cause she was very hesitant to give me the name of the Team Leader and herself.

I am uppalled, disgusted, horrified by the kind of service and disrespect these people have for their job and the company they represent.I believe something is totally wrong with the way Telkom employees view the customers and offer customers service. Someone needs to investigate what is happening there cause what ever that's going on there will make Telkom to lose a long of clients.

I have been a Telkom client for a very long time but I have never ever spoken to a Team Leader to attend to my query or concern. They are always busy with something or way too important to attend to client's query or to important to call a client back to resolve an issue. They are so arrogant to a point that they can even tell the agents to tell clients bluntly "No they will not take their calls"