Unbelievably Poor Service from Telkom

<p>On 31st January my landline stopped working. I reported the matter on line, and behold, within a couple of hours one of Telkom's technicians was at my door. After checking everything he could, he advised that it was an underground fault and unfortunately it was out of his sphere of work to attend to - fair enough ! He advised that he reported the matter to the correct department who would be in contact with me within 2 days. </p> <p>Well, after at least 8 enquiries including visits to Telkom Clearwater(twice), Telkom Cresta (twice), Telkom Technical office in Cresta, on line enquiries (at least 3 times, calls to 10210 numerous times, and being told by Telkom Pretoria (telephone number 012- ********** ) that my problem has been escalated - this at least 3 times- I was told again today that my problem HAD NOT EVEN BEEN ALLOCATED TO A TECHNICIAN.</p> <p>This is now going into our 5th week - and NOTHING has been done. I cannot tell you how many times I have been told that a technician would call me to tell me he was on the way. Last Saturday (25th February) I was told by Pretoria that a technician would be allocated that day, and that he would visit my property that day. Nothing yet. My wife and I are pensioners and rely on our landline as both our cellphones are pre-paid lines and hugely expensive.</p> <p>I have also received my latest telephone account where the are asking for my rental payment - why?</p> <p>Please, can someone explain to me what is going on, and assist.</p>