Unbelievably poor online sales and feedback

I app**** online and telephonically for the 5GB LTE deal almost 2 weeks ago and received provisional approval subject to final confirmation last week, and yet now you send me emails saying I must reapply because you cannot get a hold of me from an email address I cannot reply to and through the notorious *** number that cuts as soon as one answers and again you cannot call back. <br> <br> After emailing your online sales twice and receiving no feedback and holding on for the 10213 call centre for a combined 90 mins on 3 separate occasions, I think I can safely say it is me who cannot get a hold of you. Your online chat service was just as bad as I was told the cannot deal with sales queries. Why should I need to now apply for a third time for something you already say I have been basically approved for? According to the agent I spoke to this should be getting delivered by now but since that call, zero feedback. To make it worse I have 2 existing products with you and yet now you suddenly cannot get a hold of me but I get statements every month?<br> <br> You are doing a pretty good job of driving customers to Cell C given they have now matched your deal! How hard is it Telkom, really??