Unbelievably DISGUSTING SERVICR

Here we go again Telkom. On 30 Dec 2015, I wrote a report and the problem has not been resolved. Today i tried to upgrade my account and because of telkoms bad service and systems, I am unable to do so. I am currently on the phone with their call centre and have been holding for 32min40sec, just for assistance. Agents cannot help me...supervisors are nowhere to be found and all managers are in a meeting. I cannot put up with this terrible service. I would like someone who actually knows what customer service means to call me back TODAY and fix the error that Telkom made. I am sick of being inconvenienced by the bad service. I will take this matter further until Telkom sorts out their service. Thank you