Unbelievably bad service....I'm still shocked

<p>It all started on a warm summer's day in October 2016. I was at home minding my own business using my LTE uncapped service Telkom provided me for R799 pm. In that month Fibre was being installed in my street.</p> <p> </p> <p>Once the fibre was installed Telkom Fibre sales promoters started going up and down our street trying to make sales. We were approached by an individual by the name of Charl Gildenhuys ********** He asked me if I want the service however I rep**** no as I was already locked into a 24 month contract with Telkom. He then told us that we should take the boltspeed fibre on a trial basis for the month of November, and if we like it then:</p> <p> </p> <p>1. He would cancel the LTE service effective and including November 2016. All terminations charges as well as the invoice for that month would be waived</p> <p>2. We would be billed for the Fibre service effective November 2016.</p> <p> </p> <p>This made a lot of sense as it solved our problem of being in 2 contracts so we took it. The end of December comes, and I received 2 bills, for both services. I proceeded to obviously reverse all debit orders (you know how difficult it is to get your money back from Telkom) and called customer care on Telkom Residential side, and raised a dispute. They gave me a reference number and, and and etc etc etc in accordance with company standard operating procedures. </p> <p> </p> <p>On 27 December some dude called me asking what actually happened and I told him the above story. He then said he would get back to me in the new year because obviously everyone is away. I was like, ya, makes sens, shup guy. January comes, dololo follow up from this dude. </p> <p> </p> <p>Telkom proceeds to suspend my LTE service (which makes sense, I mean it should have been cancelled), and then they cancelled the fibre citing reasons that "the customer cannot afford to make the payments". Now I have no internet. Thanks Telkom. </p> <p><br /> </p> <p>So kahle kahle what am I trying to get at here really? Don't take Telkom anythig. Fibre/LTE/prepaid/sms bundles/public phone card/whatever. These guys don't know how to run a business. Telkom Mobile is completely separate to Telkom Residential so when I told the telkom residential consultant the story they always said "sorry we can't see your other contract with Telkom Mobile" and vice versa with Telkom Residential. </p> <p> </p> <p>You guys are unbelievable. Cancel everything please </p>