Unbelievably bad service

A fault with a business landline was logged on 13 April. As of 20 April no result. This is after:<br> - 7 phone calls to 10210<br> - complaint at Telkom Direct Canal Walk<br> <br> Promises by service consultants to be contacted by 3 managers: Eric, Portia and Busisiwe. I am still waiting for these managers to contact me.<br> <br> After having been told on Friday 15 April that a technician had been assigned to the fault and that the fault had been escalated, I was told on Monday 18 April in the afternoon (after having phoned in the morning too) that no technician had been assigned and no fault escalated on the Friday. <br> <br> My next fight is for credit to my bill as I will be charged for a service that had not been supp****.<br> <br> For a company who is trying to compete with cellular networks, what poor service.<br> <br>