AC
Andrew C
1 reviews | Active since Jul 2011
11 Feb 2015, 14:21
Unbelievably bad customer service
The wait time in the call centre is between 45 minutes an an hour. And when you do get through to someone they tell you to please hold which is then another 45+ minute wait. After all this we are back where we started and nothing done.
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Replies (1)
Telkom's replyOfficial
11 Feb 2015, 14:59Hello AGC,
Thank you for making contact with us.
Please be assured that this matter has been escalated and we will contact you and further assist.
Your reference number is SM87838.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated and we will contact you and further assist.
Your reference number is SM87838.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
Telkom's reply11 Feb 2015, 14:59
Official
Hello AGC,
Thank you for making contact with us.
Please be assured that this matter has been escalated and we will contact you and further assist.
Your reference number is SM87838.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated and we will contact you and further assist.
Your reference number is SM87838.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team