MS
Melisha S

1 reviews | Active since Dec 2014

16 Apr 2018, 16:12

Unbelievably???

Wow. Never have I seen such nonsense at any bussiness!

We app**** for our contract in Dec and it was only installed mid Jan. You offer a contract with a box and up and untill today this box is still out of Stock??? Was this a bull**** offer?

Then we move to Brackenhurst and trying to apply for fibre and now we have 1 excuse after another. Why they can't install now? 1st it was 3-7 days after that we got another excuse and was then told 3-10 days

We just phoned now again and after another ****** half an hour we get told only once we pay the deposit they will phone us for an appointment? Why didn't you tell us this in our 1st 2 phone calls???

Seriously now?? When I cancel this contract I dont want to hear anything about your termination fees!!!

0
Replies (3)
Telkom
Telkom's reply02 May 2018, 11:19
Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

MS
Melisha S's update02 May 2018, 12:32
Reviewer Update
Good day. Kindly contact my Fiance at *** We did receive our TV box. Thank you. We still awaiting the instalation. I do appriciate your response
MS
Melisha S's update08 May 2018, 06:48
Reviewer Update
Are we still going to get our instalation or are you seriously going to stick with your bull**** story that we haven't paid our deposit??? If any one know of a better service provider. Please I'm open for anything. Will pay for a service I receive.