1 reviews | Active since Apr 2017
Unbelievable ********* Service Provider
<p>I am completely shock with the bad Telkom customer service and it amazes me every time how they ignore and defy the Consumer Protection Act.</p> <p><br />I visit a Telkom Shop and inquire about UPGRADING my existing SmartBroadBand Wireless 10+10G account (R299pm) to the LTE Mobile 20+20GB higher capped value. The agent quotes me R399pm, an increase to only +R100pm whilst explicitly indicating no further charges required to increase my cap to 20+20GB on my existing account. I enter into this agreement based on this verbal quote (in accordance to their so-called system/back-office billing requirements) only to receive their statement on 1 Mar now reflecting a R950 migration penalty additional charge.</p> <p>When I call them and complain about the difference compared to the shop agent quote and agreement, they give me some unconvincing story about the device that I now need to purchase from them (and no more mention about a migration penalty) even though NO NEW device were needed for this upgrade and I will be using they same device originally provided to me when the first 10+10G account was acquired approximately 4 month prior. The original 10+10GB contract did not levy a device charge...</p> <p><br />This seems to be some kind of **** to make more money from me, and is utterly unacceptable and completely non-compliant to the CPA..</p>
Good day,
I wish I could respond positive to your reply..... But, I truly can not!!!!!!
This matter can not be resolved but simply echoing the feedback which I have already described in my above original dispute!!!! Hopefully we are all intelligent people with a certain minimum level of understaning what good customer service should entail??
How can you place any additional charges onto my account which I was not informed of during my visit to the shop, and did not sign for??? That is the issue!!! What kind of company behaves like this? Undoubtedly one that has no understanding of business ethics.
If you need to renegotiate the terms of a contract, you need to do so in an ethical manner acceptable to the other party to the contact. Therefore you need to phone me before debiting this large additional amount of R950 from my account (which I have not budgeted for) and renegotiate the contract. Have you EVER thought about that? I have a legal right to be given the opportunity to reject of accept additional charges before it is simply deducting from my account as migration penality costs without my knowledge and consent....
Why should I try and teach Telkom ethics?
I am not willing to pay this R950 migration fees (especially once-off) and it has to be reimbursed immediately....
Please phone me with other options as a matter of urgency....
Good day,
I wish I could respond positive to your reply..... But, I truly can not!!!!!!
This matter can not be resolved but simply echoing the feedback which I have already described in my above original dispute!!!! Hopefully we are all intelligent people with a certain minimum level of understaning what good customer service should entail??
How can you place any additional charges onto my account which I was not informed of during my visit to the shop, and did not sign for??? That is the issue!!! What kind of company behaves like this? Undoubtedly one that has no understanding of business ethics.
If you need to renegotiate the terms of a contract, you need to do so in an ethical manner acceptable to the other party to the contact. Therefore you need to phone me before debiting this large additional amount of R950 from my account (which I have not budgeted for) and renegotiate the contract. Have you EVER thought about that? I have a legal right to be given the opportunity to reject of accept additional charges before it is simply deducting from my account as migration penality costs without my knowledge and consent....
Why should I try and teach Telkom ethics?
I am not willing to pay this R950 migration fees (especially once-off) and it has to be reimbursed immediately....
Please phone me with other options as a matter of urgency....