Unbelievable shocking customer servuce

I am struggling with your service. I asked for a bolt on loaded onto my account in different stores and they didnt't know what i'm talking about and messed up my account. The stores keep on adding Showmax in my name instead of Telkom Bolt on and I already have showmax. I didn't realise this until the 2nd store loaded another showmax and now I am struggling to get it cancelled although I didn't give my consent for this. I have proof that I did not load it myself. 2nd. Issue. I've been a telkom customer for more than a month now and I don't have internet since yesterday. I can't get someone to give me a clear answer to when this will be resolved. I have infact spoke to someone on the internet and she just ignored me straight and cut me off. I took a snippet of this. Your service stinks, your shop staff are *********** maybe due to a lack of training or lack of information. You just don't give a flying duck and there is no one one this company cares about me as a customer. You were quick to sign me up for a adsl contract and I really wish I didn't. Get someone to phone me quick and sort out my internet. I'm more than willing to cancel this contract with you and go somewhere else. I'm sure that you need to be willing to assist me and if you're not that it has to be some breach of contract? I've got on voice recording where consultant blatantly refused to let me speak to his supervisor. I even asked, "is your supervisor refusing to speak to me" and he said yes. I have a chat agent that cut me off while I spoke with her, ignoring my simple quiestion," is there someone at the test centre I can contact?" She just went in saying I'm not responding and she's forced to release the chat. This is after I actually asked the question, I have taken 30 seconds to type the message and she has taken no type time to tell me I'm not responding and cut me off? I have snippets of this. Seriously?????? What type of *********** people have you employed?? I work with customer service daily, I run a big retail supermarket and this is not how I am even allowed to deal with customers, I will get fired.