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Rizaah A

1 reviews | Active since Jun 2011

18 May 2018, 21:57

Unbelievable service still in shock!!

Started off with a simple transfer of a adsl line and new installation at another address turns into a complete nightmare. firstly they disconnected the existing line without notice and when enquired they said sorry they messed up but could not reinstate and had to apply for a new line so waited weeks before they finally reactivated that line. Since then three months on still waiting for my adsl transfer. endless calls with their support and no one ever gets back Even been in Telkom store 5 times with promises of it been attended to and still nothing. Then over and above all that they bill me for a line which I do not have! A bill of over R2000+ shocking!! and my payments have always been debited for what I opted for R599pm when I was advised weeks before that they would resolve this issue as well. never received any response just a new bill with an additional line that I have no clue about?? I honestly lost my faith in Telkom

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Replies (2)
RA
Rizaah A's update04 Dec 2018, 17:26
Reviewer Update
This has still not been resolved and I'm still been billed and now been handed over to collection???? How many times does it take to cancel a contract??? Get billed for a line that was never ever installed. and another that no one can explain? Seems no one at Telkom really knows what's going on or can resolve this even after nine months? This is seriously wasting so much of my time and energy.
RA
Rizaah A's update09 Apr 2019, 08:42
Reviewer Update
I am still been billed over a year later. This line i cancelled more than a year ago. Please attend to this urgently!!!!!! No one has ever called me to explain. I've waisted so much time on the phone and in your store to no avail all falls on deaf ears.