Unbelievable, pathetic service, total lack of customer service excellence!!!!

<p>I am EXTREMELY purturbed by the lack of service from TELKOM!! I have 2 lines on my name, I called in January to disconnect the 1 line, to date, this has not been disconnected! I am still being debited every single month for a line i am not using! I have followed up in February, then again in May and again last week and today. I even went into 2 different branches and they told me that they can't help me at branch level!!! What on earth do I have to do for someone to action this? I was told it was being escalated and that I would receive a credit, however, this has not happened! Noboby wants to take accountability to help! THey transfer me to sales and say only sales can assist, when I get to sales, I start the process all over again to disconnect!!! Does anybody attend to open calls? How can it be that 1 service provider can be so pathetic after so many calls? I spend almost an hour sometimes, waiting for someone to answer and then another half hour just explaining and getting the call logged! I am extremely disappointed and angry customer as I am appalled at how TELKOM can be so inefficient!!!!!!!!!!!!!!!!!!!! Furthermore, my active line has been down since yesterday morning, so I hope they didn't disconnect the wrong line!!! I have no wifi as a result of this!!!</p>