Unbelievable Pathetic Service

<p>So I find myself back here again to complain about the same **** service Telkom gives its clients. Today is the 20th of June marking exactly 4 weeks since I was contacted by Telkom telling me they will resolve my query. Case number still ********** 8, first logged on 04 March 2016. REALLY!! Yes, that long ago and I still have to pay ridiculous monthly contract fees for a line I have not used for that long. I last got a call from Mildred who promised that I would be credited, but guess what credited and still charged R505 for 2.5GB of data not in use. How stupid can one be? On the same day I got a call from one Nyeko who promised that I would get a delivery of a new device for this stupid line as they have stock and it would take 10 working days to deliver. To date, the 10 working days have come and gone, even a parcel from Overseas would have long arrived in South Africa by now. I phone to make a follow up and some arrogant Manager tells the Consultant to tell me to just wait as they are still within the 10 working days. Do I not know how to work numbers? I am not sure which calendar they use? For goodness sake, who is in charge of this Telkom place? Do they ever take time to go through their Hello Peter reviews? Do they not get tired of complaints only and no compliments? What does one have to do to get service out of this lot? All we ever get is blank emails saying case closed. Closed without an explanation of how your query has been resolved. How hard can it be to get an accurate email message to a customer? People get paid for doing ZERO work in this company. Useless TELKOM service, come on now we deserve better treatment as your customers who make sure your business continues to run.</p>