Unbelievable How *********** - Telkom Client Care Reps

<p>Took out a ADSL contract with Telkom in February 2017 on the R599 promo and since then absolute frustration!!! To the worst degree!!!. Initially they asked me if I want to include the evening and weekender plan at an aditional R14 p/m. After confirming that the R14 will be the only aditional charge I agreed to this inclusion. When I recieved my firwst invoice there was an amount of aproximately R96.81 added for the 15 days in Feb?? As I agreed to ONLY R14p/m I immediately contacted them and cancelled this addition and asked for these amounts to be reversed. All recorded by Telkom I think. The amounts were never reversed and although I was told a month later (hopefully also recorded) that I only need to pay R758 and the rest on the account will be reversed the reversal never happened. The promo was for R599 and since February I have not recieved one account for R599 all of them more!!</p> <p> </p> <p>Now after the issue has been explained and agreed upon initially with another Telkom official, I had to re-explain the entire Telkom mistake to Ncumisa and WHAT A FRUSTRATION THAT WAS!!!! She stuck to the point that the excessive amounts are due to the line rental for the Weekender and Evening package?? What line rental? Is the line rental not included in the R599 ADSL promo? And if the line rental is part of the Weekeneder package I should not be paying for it if I cancelled it right from the start.</p> <p> </p> <p>Ncumisa firstly refused to listen to recrdings of my previous converstion with Telkom and then when I tried to explain the Telkom mistake to het she told me that she does not have time to stay on the line any longer. She then put the phone down in my ear. The after I tried to explain the situation to her on to previous occasions as well. It seems as if she made up her mind and that Telkom is right and I am wrong. Telkom - I appeal to you, this person might be suitable for another position in your company but PLEASE do not let her deal with clients. She does not have the patience or personality for that and things like this causes serious damage to the Telkom brand name. I expect the Weekender fees on my account as well as all subseqeunt interest to be reversed as discussed and agreed with the first Telkom official. I don't see why this is so difficult to understand?</p>