Unbelievable hassle with fibre application

Shocking processes at Telkom! I had to apply three times for a fibre line (4 if i include an online application), since 14/09/21. Only on the 10th of November that a lady at the call centre investigated the matter and got back to me, did I find out that a wrong profile was being used for my application, plus the fact that i was actually owing Telkom R48, which i eventually paid. The last straw was when today, the 18th of Nov, I was told that my area is not fibre ready (With Sbusiso from sales, whose system started being slow and making me hold, when I wanted to find out how it is possible that my street is not ready when the opposite had been verified by the same call centre, really pathetic), this is whilst a person i dealt with earlier told me my street does not exist in their system... really? two things that have been proven 3 times already?? and even the website shows it as being fibre ready... up to 500Mbps. I will never forget this 2 month journey, its even amazing how telkom is still in existence. I will approach another service provider being content. On the same breathe I want to commend the lady who took my number, promised to investigate the matter and revert... which she atcually did (very unfortunate that i do not still remember her name)