Unbelievable consistent bad service

I took a new contract out in March. It was to come with additional promo items that included airbuds. These never arrived .... multiple attempts to reach Telkom mostly failed, yet the 3 times I have managed to get through to someone I am still nowhere closer to resolution..... I have also been trying to port my old number and get pushed between departments. I get told to go to a store, when I go there I am told they can't help me. Apart from the remarkable consistency (not in a good way) it is unbelievable actually that such poor service exists within an organization and so many touch points. Telkom, if you read this, please can someone contact me that is equipped to resolve my very basic issues. Thank you