Unbelievable bad service

Good Day. The service received at telkom is unbelievable to say the least. I renewed my contract and no one knows how my caller ID was deactivated. Went to telkom store logged a call 5th Sept no one called nor fixed my issue, went back for follow up no feedback referred to a "bigger" store. Got there no previous store logged a wrong call ,this one needs IT, logged another call and no one called me. Follow up with call center no all previous stores logged it wrong let's log a correct call. Did I mention that before all this I called call center waited for 45 min without being helped hence opted to physically go to the store. Telkom like seriously how long does it take to activate caller ID really. Can someone please urgently assist.