1 reviews | Active since Mar 2015
UNBELIEVABLE BAD SERVICE
<p>Telkom, you keep billing me for a line, that I cancelled in APRIL 2016! What is so difficult in providing a good service? I am not talking about excellence - just a decent service. Someone cancels, you send an email that it is ok, then you remove that line, you pay back the deposit and that's it. What the heck is so difficult??? I just don't get it. South Africa is supposed to be service orientated and a country on it's way up the scale, but with a telecommunication provider like this, this is never going to happen. Train your employees, make them do their job, properly. The ones who don't perform - kick them out. There are so many jobless people, find the right ones!!! And please sort out my case.</p>
Hi Noleen, looking forward to it :-)
Hi Noleen, looking forward to it :-)
Hi Noleen, nothing happened so far....:( maybe you can get the fulfillment team to send me an email or text....whatever, telling me, what the status is? Thank you
Hi Noleen, nothing happened so far....:( maybe you can get the fulfillment team to send me an email or text....whatever, telling me, what the status is? Thank you
Hello Telkom,
I also posted on the FB page - and got an naswer - a very promising one...BUT...no action only talk up until now.
Hello Telkom,
I also posted on the FB page - and got an naswer - a very promising one...BUT...no action only talk up until now.
YOU MUST BE KIDDING ME
I received another invoice today!!!
What do you want me to do? Do I have to get a court order against Telkom?
If this is not solved by the end of next week - I will get a lawyer and we make it a real big thing, gathering all the clients, that are in the same position.....you'll get some really great TV and print media presence in the worst of all senses.
YOU MUST BE KIDDING ME
I received another invoice today!!!
What do you want me to do? Do I have to get a court order against Telkom?
If this is not solved by the end of next week - I will get a lawyer and we make it a real big thing, gathering all the clients, that are in the same position.....you'll get some really great TV and print media presence in the worst of all senses.
Just to let you know. Up until today, we gathered 327 people with the same or somehow related complaints, that are ok to fight this through with us. The team of lawyers thinks, it is best to go to the government once all the data is collected and sighted.
I still don't have any news from you :( No refund of the deposit and no email telling me, that the bills are at R00.00.....NOTHING.....
Just to let you know. Up until today, we gathered 327 people with the same or somehow related complaints, that are ok to fight this through with us. The team of lawyers thinks, it is best to go to the government once all the data is collected and sighted.
I still don't have any news from you :( No refund of the deposit and no email telling me, that the bills are at R00.00.....NOTHING.....
Just to update everybody interested in this....I got a text message from Telkom yesterday telling me, that a fault was created...I new that things were going south now! And in fact: today a Telkom technician called to tell me, that my line was working fine.....the line I cancelled in APRIL 2016!!!! If it wasn't so bad and sad and devastating.......it would be hilarious.. in a movie for example you would laugh as hard as you could about such a thing. But in real life it is just embarrassing and irritating.
Just to update everybody interested in this....I got a text message from Telkom yesterday telling me, that a fault was created...I new that things were going south now! And in fact: today a Telkom technician called to tell me, that my line was working fine.....the line I cancelled in APRIL 2016!!!! If it wasn't so bad and sad and devastating.......it would be hilarious.. in a movie for example you would laugh as hard as you could about such a thing. But in real life it is just embarrassing and irritating.
On Friday, the 21st Telkom sent me an SMS telling me, that they are saddened by my decision to cancel my number. And now? I wouldn't be surprised if they still billed me the last months and don't return the deposit. But I will give them two weeks to do so.....so until now its kind of a half victory......it was the Chat online to someone called Funisile Nene, that was helpful in the end! So: may Funisile Nene be the employee of the month, please! She or he actually did the right thing, that no one else was able to.
On Friday, the 21st Telkom sent me an SMS telling me, that they are saddened by my decision to cancel my number. And now? I wouldn't be surprised if they still billed me the last months and don't return the deposit. But I will give them two weeks to do so.....so until now its kind of a half victory......it was the Chat online to someone called Funisile Nene, that was helpful in the end! So: may Funisile Nene be the employee of the month, please! She or he actually did the right thing, that no one else was able to.
and the story goes on. Today I received my 'last bill' :D and telkom expects me to pay the bills from may until october AS IF I HADN'T CANCELLED THEIR SERVICE BY APRIL.....and deducts the deposit of it :D I can't stop laughing.....I am still in contact with that lawyer of mine and we have gathered 723 people who would like to sue Teklkom with us. We are setting up the files and are busy bringing order in it right now. So I can only advise you to quickly get this solved (last bill for me= +R700, that will be refunded into my account ASAP). Or we will be quicker ;-)
and the story goes on. Today I received my 'last bill' :D and telkom expects me to pay the bills from may until october AS IF I HADN'T CANCELLED THEIR SERVICE BY APRIL.....and deducts the deposit of it :D I can't stop laughing.....I am still in contact with that lawyer of mine and we have gathered 723 people who would like to sue Teklkom with us. We are setting up the files and are busy bringing order in it right now. So I can only advise you to quickly get this solved (last bill for me= +R700, that will be refunded into my account ASAP). Or we will be quicker ;-)