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Chey C

1 reviews | Active since Mar 2015

11 Jan 2016, 12:42

Unbelievable!! a month and still no stock

i first tried to contact the stores telephonic-ally to ask if there was stock instead of wasting time standing in lines at the store. i called centurion mall telkom mobile about 15 times and the mall @ reds about 20 times. i had no response from them. so i decided to go in store. centurion mall informed me that they have no stock and took down my details and said they would inform me when stock arrives of the samsung s6, she gave me her email address and said she would respond to my emails. i then went to the mall @ reds to see if they had stock, the store was not busy yet the phones were ringing and no one was answering, they also informed me that they had no stock and would inform me once they receive it. the lady at the centurion mall telkom mobile store refused to answer my mails. i went to both these stores on the 13th of december and to this date there is still no stock?? yet every other store has stock of it. the only reason why i am still waiting for it is because i am an existing telkom mobile customer and i wanted to upgrade with them as well. but if this is the case then i wouldnt mind changing networks, waiting for stock which every other store has is unacceptable.

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Replies (1)
Telkom
Telkom's reply11 Jan 2016, 14:11
Official
Hello Cheyleigh19,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM185816

Regards
Luleka
Telkom Social Media Team