1 reviews | Active since Sept 2016
UNBELIEVABLE
<p>I HAVE BEEN WAITING FOR OVER 3 MONTHS NOW FOR A LINE TO BE INSTALLED. I HAVE BEEN GIVEN A HUNDRED REFERENCE NUMBERS AND A HUNDRED ESCALATIONS. NOW WHEN I CALL TELKOM TO FIND OUT WHAT THE PROBLEM IS I AM TOLD AN AGENT HAS PUT A NOTE ON THE SYSTEM TO SAY THAT THE TECHNICIAN APPOINTMENT SHOULD BE CANCELLED AS I AM WAITING TOO LONG SO I DONT NEED THE LINE, REALLY!!!!! WHY THE HELL WOULD I BE CALLING EVERYDAY IF I DID NOT NEED THE LINE?</p> <p>I WILL BE TAKING THIS MATTER TO EVERY MEDIA OUTLET AND WILL BE GETTING LAWYERS INVOLVED AS I HAVE BEEN LOSING INCOME BECAUSE OF THE INCOMPETENCE OF TELKOM STAFF</p>
Good morning.
Sorry for the delay and inconvenience caused. This query will be escalated and our consultants will urgently follow up and advise.
Thank you for your patience thus far.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Good morning.
Sorry for the delay and inconvenience caused. This query will be escalated and our consultants will urgently follow up and advise.
Thank you for your patience thus far.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
I AM SICK AND TIRED OF HEARING THAT. IF YOU TAKE SOME TIME AND GO AND LOOK AT MY PROFILE ON YOUR SYSTEM, YOU WILL REALISE HOW MANY TIMES THE PROBLEM HAS BEEN ESCALATED AND HOW MANY TIMES I HAVE FAILED TO BE CONTACTED WITH ANY FURTHER INFORMATION. I HAVE BEEN WAITING 3 AND HALF MONTHS NOW. SHOULD MY ORDER NOT BE GIVEN PREFERENCE OVER ANY NEW ORDERS? I KNOW PEOPLE WHO HAVE PLACED AN ORDER AND HAD THEIR LINE INSTALLED WITHIN 3 WEEKS AND YET I AM WAITING OVER 3 MONTHS.
I AM SICK AND TIRED OF HEARING THAT. IF YOU TAKE SOME TIME AND GO AND LOOK AT MY PROFILE ON YOUR SYSTEM, YOU WILL REALISE HOW MANY TIMES THE PROBLEM HAS BEEN ESCALATED AND HOW MANY TIMES I HAVE FAILED TO BE CONTACTED WITH ANY FURTHER INFORMATION. I HAVE BEEN WAITING 3 AND HALF MONTHS NOW. SHOULD MY ORDER NOT BE GIVEN PREFERENCE OVER ANY NEW ORDERS? I KNOW PEOPLE WHO HAVE PLACED AN ORDER AND HAD THEIR LINE INSTALLED WITHIN 3 WEEKS AND YET I AM WAITING OVER 3 MONTHS.