Unbelievable!!

I logged a call with Telkom on tuesday 12 april re not receiving or being able to send any emails. After a week they corrected my email, but now it seems that all my emails for 2016 jas been LOST!!! I have spoken to over 12 call centre agents and have received over 6 reference numbers that were all closed stating that it was resolved and it is NOT RESOLVED!!!!! 3 of my calls to the call centre has been dropped after waiting almost an hour to be served! What kind of service is this. A company that has been in operation for so long should surely have their ducks in a row by now, however it clearly isnt the case!! I have lost an estimate of R100 000 in business and they WILL refund me Even if it is the last thing i do. Im currently on the line again with them - been almost an hour again!!! I am going to switch over for sure if this isnt resolved today still. They will also pay for the business and all other marketing material that i use with my telkom email on. Lets see what happens!!! *********** people, company and service!!!