Unbelievable

We bought a phone from Telkom on the 30th January 2016. The Assistant made an error and charged us R295.00. We said we wanted the phone in the Show Case. So the Gentleman assisting us got a key to open the Show Case to get the phone out and we were charged an extra R144.00. We brought the phone home plugged it in but it did not work. Asked a friend living with us to check it out and he said something is wrong take it back. I was having problems with my telephone Line which was faulty and was waiting for Telkom to come around. When they eventually did asked him to look at the phone which I had put back in the box and he said I need to charge it before I use it. So I did but it still did not work. Asked our friend to look at it again and he opened it up to find two batteries in there that had corroded. We took it back to Telkom today and they insisted it was not them who put the batteries in but it was certainly not us. We did not even know the phone needed batteries. They refused to refund us after waiting in a queue for over an hour. We are Pensioners and very honest people and quite disgusted at the way they treated us. We want a refund urgently.