AH
Angelika H

1 reviews | Active since Mar 2015

07 Aug 2015, 08:56

UNBELIEVABLE

This is a true story....it is not a fairy tail with a bad outcome...it is the ****** truth.<br> I app**** at Telkom Claremont for moving my line on the 30st of june 2015. We moved and were wondering why nothing happened. Eventually a technician, Godfrey, showed up and told me not to worry, this will be sorted out soon - by this it was early june. We then realized that we had a working DSL line in the new premises, were very happy about that, because - the internet is our source of income as we run a website: no Internet - no income.<br> Godfrey then came for a second time on the 16th of july telling me, that he just had to check the line on the road and that he would be back in a minute - we never saw him again.....before he recommended to see a Telkom Branch (not the one in Claremont but in Seapoint), because as far as he could see, there was no order at all.....What he did was, he was deconnecting the line that was at the premises....nobody told him to do so!!!!!<br> it was the 16th of july already!!!!!! Since then I am calling telkom on a quasi daily basis, yesterday twice in one day...and no one is helpful, just telling me to be patient and maybe one fine day a technician will call....

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Replies (1)
Telkom
Telkom's reply07 Aug 2015, 09:24
Official
Hello Beltaine,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM132495

Regards
Luleka
Telkom Social Media Team

Best regards,