unbelievable

AI ********** There is still 1 year left on this contract, do you really want to tell me I have to go through this another year. Please explain what is so difficult about changing this account from a once of to monthly instalements of R799.00 as it was. The mistake was done by one of your reps @ N1 city Plane and simple. If you cannot do this, really this does not take months, that is how long I have been waiting for this to te changed. In the meantime I make a monthly payment of R800.00 each month and your pefetic collections take of dt orders like it's going out of fashion. On the 16th they took of another R1500.00 I had it reversed but cheeze, really. get me the head of Telkom mabe he can do the change.

what is happening, is some-one looking at the account and sorting this out.