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Elaine W

1 reviews | Active since Dec 2017

19 Dec 2017, 07:48

Unbelievable

The contacted me yesterday and problem still not solved, really if they read my mail and attachements they will know what to do, but no like I said ***********.

0
Replies (8)
Telkom
Telkom's reply03 Jan 2018, 11:27
Official

Hi elainewill7,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply03 Jan 2018, 11:27
Official

We would like to assist further, kindly provide us with the account details , affected number and ID number.

Best regards,

EW
Elaine W's update03 Jan 2018, 14:02
Reviewer Update
I was contacted in December by Mapule Kubheka What happened to her, why are you treating this as a 1st query, that is why I say you guy's are really not fit to do accounts, as you do not know how to do your work.
EW
Elaine W's update03 Jan 2018, 14:13
Reviewer Update
Your message To: Mapule Kubheka (MD) Subject: FW: Message from KMBT_C554e Sent: Wednesday, December 13, 2017 3:10:25 PM (UTC+02:00) Harare, Pretoria was read on Wednesday, December 13, 2017 3:11:40 PM (UTC+02:00) Harare, Pretoria.
EW
Elaine W's update03 Jan 2018, 16:00
Reviewer Update
********** ********** 65030 Mr GJ Willemse I make a payment of R800.00 as agreed on contract every month.
Telkom
Telkom's reply20 Mar 2018, 11:47
Official

Hi Elaine,

We would like to assist further, however the nature of your query is not stated. Please note that we do require more details regarding your query in order to assist and escalate the matter further. You may post a private reply with your ID number, applicable service number and account number.

Thank you

Regards

Rafeeqah

Telkom Social Media Team

Best regards,

EW
Elaine W's update20 Mar 2018, 14:08
Reviewer Update
seriously, I have provided you with the information a 100 time over, Ask Mapule Kubheka she phoned me and said she will sort it out months ago I am still waiting, I will not give you more time by requestling details as I have send the contract and payments as well, thank you and do not reply again if you do not have an answer
EW
Elaine W's update20 Mar 2018, 14:11
Reviewer Update
PLEASE FINISH THIS PROBLEM NOW A review of Telkom by elainewill7 on 29 Jan 2018 Like Share Comment Report Supercharge Convert PLEASE FINISH THIS PROBLEM NOW Official private business reply Good day elainewill7, Thank you for making contact with us. I was unable to follow up on this query, as the affected no was not provided. Please respond privately with the affected no, ad we will look into this. Your reference number AI ********** . We apologise for any inconvenience caused. Kind regards, Igsaan Telkom Social Media Can you please sort this out now, it has been going on for too long, I pay R800.00 every month since this incident has started and my husband and daughter does not get data or airtime, how is that fair. I am going to take you to court for breach of contract. 30 Jan 2018, 14:02 2 months ago elainewill7: privately AI ********** . I have send this no please can you sort this out. 2 Feb 2018, 12:25 2 months ago elainewill7: What is happening, you still have not got back to me..........please 27 Feb 2018, 13:25 21 days ago elainewill7: privately AI ********** . I have send this no please can you sort this out. 27 Feb 2018, 13:25 21 days ago elainewill7: privately AI ********** . I have send this no please can you sort this out.