Unbelievable

<p>This is really unbelievable, Telkom responded with a message saying "We are sorry to hear this, please be assured that we have tasked our mobile team to attend your query and advise as soon as possible" and this was on the 11th April 2017 and till today i haven't received any feedback and the name of the person responded to my review is Keagan (Telkom Social Media Team). The Interaction Ref is AI ********** </p> <p> </p> <p>What exactly is the turnaround time for queries like this? It seems like Telkom is not doing anything with my query and i cannot rest till i get my refund because this is my money we're talking about. I explained nicely to them that if they cannot transfer the airtime for the amount i bought airtime with they can refund me and i don't understand what is it that is difficult for them to understand.</p> <p> </p> <p>Do i really have to write an email to Sipho Maseko before this case can be resolved? Probably if i can write him an email he can be able to respond and advice me with a way forward since other people are sitting on their comfort zone and do nothing.</p>