TW
Trevor W

1 reviews | Active since Jul 2012

18 Oct 2016, 19:53

Unbelievable 1

<p>Dear Telkom, On the 9th August I visited the Bluff store to apply for change of ownership i.e taking over an existing phone line. A week later I requested confirmation. Phone the store I was told. So I did many many times. It either went to voicemail' This mailbox is FULL message" or it was engaged. For the next 2 months I phoned Telkom Business, the store and emailed "escalations" "Stocts" and about 5 different call centre agents every other day without success. We dont talk to that department email them. I did and NO response. On Monday the service was suspended due to non payment. This is a Pizza shop dependant on the telephone. I was told that the only way to resolve is to go back to the Telkom store which I did on Monday. BUT they could not help me because the manager is not there and will only be back on Wednesday. Is there anybody at Telkom who can HELP</p>

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Replies (1)
Telkom
Telkom's reply19 Oct 2016, 09:27
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,