Unaware and Unwilling.
I contacted Telkom for the exact same issue several times in two weeks. When I did receive a response - nobody could help or knew the answer. Eventually I found the answer and contacted telkom to explain the answer to them so that they can assist other customers more effectively and so they dont go through the frustrating I did and not only did I receive irrelevant copy and paste messages but they disconnected the chat. So what happens next? Client has the same enquiry and that person will be unable to assist!
I copy and paste the conversation below:
Thank you for chatting to us on 22 January 2018. Your conversation with the agent is available below:
Please hold for the next available Agent.
You are currently being assisted by Edman ****edi
2:30:07 PMEdman: Thank you for contacting Telkom Mobile, you are chatting to Edman. How may I assist you?
2:30:18 PM You: Hi. I contacted Telkom several times regarding the same issue: I am unable to to connect to the public Telkom 1 connect wifi with my iphone or mac
2:31:11 PM You: No person over chat was able to assist me. I went into a Telkom store, spoke a technician who explained the solution. I'm here today to explain it to you so you can assist other clients and so that they dont have the same experience I did.
2:31:50 PMEdman: Thank you for the enquiry Yuri Balie.
2:32:34 PMEdman: Please note that currently TELKOM MOBILE is facing a network issue and our technicians are fixing the problem. Please contact the call centre after 1 hour today we will gladly assist you with the issue. We apologize for any inconvenience caused. Thank you for choosing Telkom Mobile
2:32:34 PM You: The Telkom technician explained that (1) There seems to be an issue with the Telkom 1 hotspot, telkom is aware of it and it working on it. (2) The newer software upgrades of mac and iOS have kicked people out of the hotspot and (3) there is a file that telkom provides which may remedy the issue but not for all issues. Telkom is working on it and will resolve it soon (hopefully).
2:33:13 PMEdman: Thank you for using our Telkom Mobile Chat Service, please enjoy the rest of the day .