Unavailable \confirmed"product sold to me"""

We visited the Clearwater Telkom Direct store 2 weeks ago after waiting in the queue for literally 1hour 20 mins. I confirmed that there was a 4m line in the area with the agent and therefore placed an order for installation. I took a days leave to avail myself for the installation only to find that the technician advises there is no 4m line in the area . After calling the store from 08h30 - 13h30 this morning ( where they simply answer the phone and then drop the calls ) I drove to the branch to seek help. The person(Lebo) who was meant to assist advised me \ the consultant who helped me initially "is off today and what she told you is not my problem. You cannot cancel your order with me. Come back when she is at work.\"" I asked when she is back and she advised \"" i dont know\"". The manager is also not available - her staff also \"" dont know\"" when she will be back ?<br> <br> I dont know how this is acceptable and as a consumer I am pretty sure I am allow to cancel an order especially if it is not what I had contractually committed myself too. As for the bad attitude of the customer consultant"