Unautorized disconnections

*Urgent*

Dear Telkom

Please advise why my account was suspended Your agent advised me today that my limit was reached – R 1909.00 ( Reference call ********** 45 )

I insist on a voice recorder call, as per Fiduciary requirements Your agent advise me that I have reached my credit limit – And according to him, I get a credit limit depending on my credit score *Please note, I have never app**** / agreed for credit, why do I therefore have a credit limit* Therefore you are contravening the NCA - you are therefore acting ********ly Further to this I want to know the following

1) How it is possible that I could have reached a “so called” limit if I have paid every month, via debit order for my account

2) I had a fixed contract with you – R 599 ( prior to current tax increase – now R 604.26 ) and never missed a payment

3) I have now from this month, by means of your marketing department, upgraded Surely they will not upgrade if you are in arrears

4) *YOU* made several mistakes by deducting more that why you should have in the beginning of my contract, and admittedly so , you passed a credit to my account during October / November 2017

5) I have never missed an debit order, and my account was always paid in full every month, as per our agreement Therefore, please explain how it is possible that I have a limit, and even therefore reached this limilt