Unauthorized Telkom account

I have an home ADSL with Telkom which I pay through eft R649. Now Telkom has handed me to the VVM Attorneys for the account I don't know. COMPANY NAME : CRO

USER CODE : 540E

ABBR NAME : TELKOM

USER NAME : ABSA(EASY DEBIT PAYMENT SOL) ADDRESS : 13 LENIN STREET : RACEVIEW : ALBERTON POSTAL CODE CUSTOMER CONTACT 1 CONTACT NAME : NADIA MALAN TELEPHONE : *** The have been deducting R7500 to R2000 see below : Mr/Ms MOEKETSI, Pay your Telkom arrears R2787.64 via https://bit.ly/3izKyHz & get rewarded with Checkers/Dischem grocery discounts. This would affect my credit record. I went to Telkom offices at Centurion, but due to covid-19, the security refused me entry. I then went to an outlet at Centurion mall, where I promised they logged call for me, without providing references number. It is now two weeks since promised someone will call me in that regard.