Unauthorized service billing

I lodged a complaint via email (to [Email Removed] and [Email Removed] instead of wasting my time waiting endlessly on their Customer Call Center's line. Apparently these two addresses helped someone I know get things sorted out. I am still to receive any response.<br> <br> MY PROBLEM: a subscription service was added to my account without my knowledge or consent.<br> <br> I cancelled my Internet Service with Telkom (on 19 Aug 2014), yet kept my land-line and ADSL line active. This is reflected on subsequent invoices. In January I moved and transferred my line services to my new location. Upon receiving my invoices for Jan. and Feb. 2015 I notice an extra SoftCap service added to my account from 30 Jan. 2015.<br> No Telkom consultant phoned me, nor did I receive and email or SMS asking whether I would like to buy/activate such a service. My current ISP is more than capable of meeting my needs - I don't see why I would need any extra internet service from Telkom. This was done without my knowledge or consent - which to me seems *******.<br> <br> I request the cumulative sum of R296.94 be paid back to me in full, and an explanation as to why these charges were added to my account in the first place.