Unauthorized overcharge debit order + cancelled order charged for

<p>I ordered (telephonically upon receiving a call from Telkom sales) 1 x Huawei mobile router with 5G per month @ R149 (mid march).</p> <p>I was NOT advised of any once off costs or additional fees in this regard.</p> <p>It took a whole WEEK to try and get it activated and working once it arrived.</p> <p>A 2nd device/contract arrived 1x week later which I phoned and cancelled on THE SAME DAY</p> <p>3 phone calls later and the device is still UNCOLLECTED. I have NOT used it - still in courier packaging.</p> <p>NO invoices have been received via post or email.</p> <p>An unauthorised debit came off my account (I dont recall confirming debit order or providing bank details as I dont like doin this over the phone)</p> <p>The amount was for R596 (yet it supposed to be for R149pm)???</p> <p>I have tried calling but it's useless & I can't log a dispute online without invoice numbers. Am hoping my bank will prevent the next debit order as requested.</p> <p> </p> <p> </p>