UNAUTHORIZED MONEY TELKOM TOOK FROM ME

<p>GOOD MORNING</p> <p> </p> <p>LAST WEEK I PHONED TELKOM AND ENQUIRE ABOUT WIFI. THE LADY ASKED ME WHY IS WANT TO SPEND EXTRA MONEY ON THAT BECAUSE WE HAVE DATA AVAILABLE. I ASKED HER DATA FOR WHAT? SHE SAID FOR THE LAST 5 YEARS TELKOM HAS DEDUCTED AN AMOUNT FOR DATA. I SAID I DON'T UNDERSTAND. SO SHE ASKED DO WE HAVE A COMPUTER? I SAID NO. SHE SAID THEN SHE DON'T KNOW FOR WHAT THE DATA IS. I ASKED HER IF I CAN GET "BACKPAY" FOR THE 5 YEARS AND SHE SAID DEFINITELY YES. SHE GAVE ME AN REFERENCE NUMBER : ********** 8 AND SAID SHE WILL MAKE SURE THAT A CONSULTANT WILL PHONE ME BACK AT ********** 956 TO EXPLAIN HOW I WILL GET MY MONEY BACK. SHE ALSO STOPED THE AMOUNT AND SAID I MUST JUST ASK FOR PAYBACK. NO ONE HAS PHONED ME YET AND THIS MORNING I PHONED TELKOM TO ASKED ABOUT THE ENQUIRY. AFTER I TOLD MY WHOLE STORY TO A GUY WHO ASSISTED ME HE SAID THAT I AM AT THE WRONG DEPARTMENT AND HE WILL PUT ME THROUGH. HE CUT ME OFF. NOW I AM TRYING TO GET THROUGH FROM 07:00 UNTIL 09:00 BUT WITH NO LUCK. PLEASE CAN YOU ASSIST ME IN THIS MATTER BECAUSE I DON'T HAVE MONEY TO WASTE ON SOMETHING I DON'T USE, KIND REGARDS ILZE NORTJE</p> <p> </p>