1 reviews | Active since Jul 2011
Unauthorized debits
I called to see if I do qualify for a cellphone contract and made it very clear to the consultant that I must be contacted when it has been approved so that I can give a go ahead or not. To my surprise I receive an SMS stating that an amount of R399 will be deducted on my account and there was no call back number for customer service should this be unauthorized.<br> I was promised that I will receive a call before delivery takes place, nothing of that happened. I did not take delivery of the device, yet you are quick to deduct on my bank account.<br> This morning (26 Jan 2016) an amount of R711 was deducted on my account and not authorized yet again. I have never in my entire life come across such a shocking pathetic service. Telkom Mobile has wonderful data deal of which are appealing, but after this experience I dont recommend this SP to any of my friends and family. I certainly ensure that I share my experience on Social Media about this.
Thank you for making contact with us
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible. We do apologise for the inconvenience.
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Regards
Keagan
Telkom Social Media Team
Best regards,
Thank you for making contact with us
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible. We do apologise for the inconvenience.
***
Regards
Keagan
Telkom Social Media Team
Best regards,
