Unauthorized Debit orders submissions

It's been 2 years, and been paying my telkom account using cash option, yet every year in March I get a bill for unpaid debit order reversals. I pay my account 13 days before the agreed debit order date, which is the 10th of every month, however I chose to pay my account prior to the date on the 27th of every month. It is obvious that I will reverse the debit order because the account is paid in advance. I called Telkom and indeed they confirmed that my payments do reflect on their side by the 28. This is not a fair practice towards the client, I have a right to reverse an unauthorized debit order that took place 12 days after I had made payment. My account is now suspended due to incompetency of your employees and your malfunctioning systems which I believe those systems were designed to **** clients.

Please make sure you waiver these unauthorized debit order fees ASAP , and I refuse to be penalized for the paying my account way before the due date . This is pure **** and *****ing from the client.

Reinstate my line immediately so that I can use the services I have paid for.

Sisonke