Unauthorized Debit Orders and Breach of Agreement - ***

I am extremely disappointed with Telkom’s ********* billing and failure to honor a store-level agreement. On 7 Jan 2026, I visited the Kimberley New Park store and dealt with Relief Manager Leahandre Coetzee. We formally cancelled contract *** and upgraded number *** to a 240GB plan for R279/pm. Despite this, Telkom has billed me R958.09. Furthermore, I pay my account manually, yet Telkom continues to process unauthorized debit orders. I was told I must pay 10 days in advance to "stop" a debit—a ridiculous "double-dipping" practice that was never part of my contract. I have an internal reference number (***1), but Telkom refuses to listen or correct their error. I demand: * Correction of my bill to the agreed R279/pm. * Immediate reversal of unauthorized debit orders. * Written confirmation that contract *** is cancelled. Account Number: ***