KH
Kelly H
1 reviews | Active since May 2017
17 May 2017, 13:00
Unauthorized Debit Orders!!
<p>My husband had a problem with his bank account and went into the bank to draw a bank statement. When scrutinizing the bank statement he came accross a debit order of R390 from Telecom. He decided to give them a call. When he spoke to the agent he was informed that that contract had expired in 2015. So from 2015 to date they have been debiting his account without authorisation. He hasnt used that sim card in years as it was ******. My fury is they had our postal address, and my number why didnt they call us and inform us that the contract had expired!! Now when we call Telecom to try and get a refund they say they cant pay us back. So for 2 years they have been deducting R390 on his account, that is over R9000...wasteful and fruitless expenditure on our side. Telecom needs to address this matter promptly or we will be taking further action against them.</p>
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Replies (3)
Telkom's replyOfficial
20 May 2017, 08:39Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply20 May 2017, 08:39
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
02 Jun 2017, 09:59Good day Kelly,
Please privately reply and provide your husband ID number so we can access his account and further assist.
However note that as per our T&C you need to give 30 days cancellation notice for the contract to be cancelled, if we do not get any cancellation request your contract remains active on a month to month contract. If no cancellation request was sent therefore no refund can be arranged.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Telkom's reply02 Jun 2017, 09:59
Official
Good day Kelly,
Please privately reply and provide your husband ID number so we can access his account and further assist.
However note that as per our T&C you need to give 30 days cancellation notice for the contract to be cancelled, if we do not get any cancellation request your contract remains active on a month to month contract. If no cancellation request was sent therefore no refund can be arranged.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
KH
Kelly H's updateReviewer Update
09 Jun 2017, 12:22Good day Busi
His ID No. is ***
If that is the case then why didnt you guys inform him via telephone, postal, email that his contract has expired. Telecom has been deducting money from his account for over 2 years **********ly.
We will be taking action
KH
Kelly H's update09 Jun 2017, 12:22
Reviewer Update
Good day Busi
His ID No. is ***
If that is the case then why didnt you guys inform him via telephone, postal, email that his contract has expired. Telecom has been deducting money from his account for over 2 years **********ly.
We will be taking action