UNAUTHORIZED DEBIT ORDERS!!!

TELKOM

BAD SERVICE!!!!!!

I took out a cell phone contract in March 2019 and I must say It's the worst decision I've ever took, I regret it! It all started when they were supposed to debit the first installment end of March, they debited on their own date.

The transaction history is as follows:

05 APRIL 2019 - they debited R375.86 and there was no money in my account coz they debited late.

2nd week of April 2019 - I paid the March installment at Pick n Pay which was R376.

15 APRIL 2019 - they debited R604.68 which they weren't supposed to and it didn't go through. This included March installment of R375.86 which I already paid at Pick n Pay and April installment of R228.86 which they were supposed to debit last day of April as our agreement. I called Telkom and they promised to have it fixed.

20 APRIL 2019 - they debited R228.86 which they were supposed to debit last day of April, it bounced because I wasn't paid yet.

26 April 2019 - R228.86 Successfully debited and I thought everything was going well and then disaster started again.

05 MAY 2019 - they debited R228.86 and it didn't go through. They were not supposed to debit because they have already debited on 26 April for the month of April.

01 JUNE 2019 - R431.70 was debited on a date we didn't agree on. And they charged me for their own error which they did when they debited my account on 5th May when they weren't supposed to and I have left R280 so they can get their money but instead they debited R431.70.

16 JUNE 2019 - they debited R863.40 from my account yet again on a date we didn't agree on and this time they double charged me. Had they debited the May installment on time none of this would be happening coz we agreed on debiting every last day of the month.

I am so fed up with your horrible service!!! Your Debit orders are all over the place. I have tried to get help from the lakeside mall branch but the stuff there is lazy and not helpful at all, they didn't even try to assist me. I won't pay those charges caused by your own error they need to fix this or else just take your phone back so I can have a peace of mind. I will not pay those charges you must waive them because its not my problem. I need this sorted asap!!!

Zanele TELKOM number on contract *** Work ***