Unauthorized debit order UTTER NONSENSE

I made an order for ADSL and voice also for telkom to port my number from Neotel. I would call in and keep checking how far everything is and i would be assured its being taken care of. I contacted neotel in attempts to verify if indeed im being ported and they could not assist me which i understand since Telkom is the one that has to assist me. This process started in May. I then canceled my order seeing that nothing is being done and there is no progress whatsoever, particularly because this was for business use. I had paid R700 for this request as prompted to do so by Telkom. When i cancelled, that R700 was to be reimbursed. Furthermore, i got an invoice saying i owe R2000. I called in and i waa told it was a mistake that will be rectified. To my surprise, this morning this amount was debited from my account. Now Telkom what is your problem? Im extremely frustrated as one of my other debit orders was supposed to go off and bounced because of your mistakes. If you can not rectify this by tomorrow 9am, i am heading straight to the ombudsman! Sick and tired of all this nonsense!