Unauthorized debit order deduction

<p>Logged a case in September regarding incorrect account of R5920 instead of my contract price of R199. Got a sms that billing dept cant get hold of me. I phoned calldesk to ask that they email me as i cannot phone or email them. I had a lot of training and workshops at work. So not always available to answer. So received sms today that R2500 has been deducted from my bank account. - The debit is in contravention of my instruction, for the amount, date is incorrect. I did not authorise this and i do not owe this amounts of money to Telkom. Case no: ********** 2</p>