Unauthorized debit order and poor service

I am utterly appalled by your services. Firstly, I had no connection for 2 days. When it came back, it came back slow and intermittent. No one has bothered to respond to my messages and my query. Today, you make an unauthorized debit order. Of R677 for what who knows because i made paymon the 6th and provided Pop

This is want to happen, my account must be credited for the 2 days of no connection do not tell me about 1G data that you are giving. I have the debit order return fee to also be credited to my account. I want someone to call me and tell me why did you do an unauthorized debit order because my date is th 5th, and I have already debited R388.