Unauthorized debit order

Item: Telkom
Rating: 1
Author: Mbali M

I HAVE A DEBIT ORDER OF +- R1900 ON MY BANK STATEMENT AND I HAVE NO ACCOUNT WITH TELKOM . I WENT TO ALBERTON TO REQUEST FOR ASSISTANCE , I SUBMITTED THE DOCUMENTS THAT THEY REQUESTED , TAKING TIME OUT OF MY BUSINESS SCHEDULE AND I DID NOT GET ASSISTANCE .............. I AM SICK AND TIRED OF REVERSING THESE DEBIT ORDERS AND GET CHARGED ..... I DO NOT HAVE A CONTRACT WITH YOU SO PLEASE DO NOT DEBIT MY ACCOUNT.

Helpful (0)

Replies (2)

Telkom's replyOfficial

13 Aug 2018, 10:53

Hi Mbali

Thank you for making contact with us

This response serves as confirmation that your query has been received.

We will look at the matter and provide you with feedback. We understand your frustration and we humbly apologize for the delay response.

Your reference number is:AI***

Regards

Luleka

Telkom Social Media

Best regards,

Telkom's reply13 Aug 2018, 10:53

Official

Hi Mbali

Thank you for making contact with us

This response serves as confirmation that your query has been received.

We will look at the matter and provide you with feedback. We understand your frustration and we humbly apologize for the delay response.

Your reference number is:AI***

Regards

Luleka

Telkom Social Media

Best regards,

Mbali M's updateReviewer Update

15 Aug 2018, 14:01

THE ISSUE BEING RECEIVED DOESNT SOLVE MY PROBLEM. ANOTHER DEBIT WILL GO OFF MY ACCOUNT AND I STILL HAVE TO GO BACK TO THE BRANCH AND REVERSE . I DID NOT OPEN AN ACCOUNT AND FOR TELKOM TO CHANGE REFERENCES DOENT MAKE SENSE .NO 1 AND I MEAN NO ONE HAS EVEN BOTHERED TO CALL ME AND FIND OUT WHATS GOING ON SINCE YOU NOT GETTING MONEY FROM MY ACCOUNT! CHARGES ARE GOING OFF MY ACCOUNT WHICH I DON'T KNOW WHY I SHOULD BE PAYING FOR A SERVICE I DON'T HAVE . I WANT TO KNOW WHERE AND WHEN WAS THIS ACCOUNT OPENED AND I WILL GO STRAIGHT TO THE OMBUDSMAN WITH THIS ISSUE!

Mbali M's update15 Aug 2018, 14:01

Reviewer Update

Unauthorized debit order

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