TR
Tanya R

1 reviews | Active since Jan 2013

11 Nov 2016, 07:44

UNAUTHORIZED DEBIT ORDER

<p>My contract expired in October, but have advised and filled in their cancellation form in July already. In October I received the shock that an extra R400.00 was deducted from my account and after numerous emails finally received a statement of account, confirming that this was a Migrating fee to place my number on pay as you go. This after I made it clear in capital letters that this number must be cancelled completely. None of my mails get answered to when this amount will be paid back to me in full and I have till today not received confirmation that the number was cancelled. I have not used this number since July, but yet I am still paying for no service. </p> <p> </p> <p>I have made the best choice ever to step away from Telkom, you are a bunch of ******* - there is no better way to express my feeling towards you!</p> <p> </p> <p>I am fed-up with uneducated staff sitting in a company that promises to service their clients, but in today's world if you ignore a client long enough the problem goes away....</p>

0
Replies (3)
Telkom
Telkom's reply11 Nov 2016, 12:10
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Telkom
Telkom's reply13 Nov 2016, 17:27
Official

Good day

Thank you for taking our call.

We will make sure your query is attended to & feedback will follow.

regards

William

Telkom Social Media Team

TR
Tanya R's update23 Nov 2016, 12:26
Reviewer Update

Hi Moenieb / William,

Please advise the status of my credit. I was phoned on the 12th by one of your consultants who advised me that the debit order was wrongfully deducted and that my case will be sent thru to your accounts to rectify. Unfurtunatly that was the last of it.

Waiting for your feedback.