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Riaz H

1 reviews | Active since Feb 2012

06 Dec 2017, 21:49

Unauthorized debit date

--------- Forwarded message ---------- From: Riaz Haffejee ********** Date: Sun, Dec 3, 2017 at 8:16 AM Subject: Fwd: Billing on an unauthorized date!!!! To: HelloPeter Telkom ********** ********** ********** CopySocia ********** ********** ********** ********** ********** Jadie Haffejee **********

TO Someone who cares at Telkom,

I have logged my call and followed up 4 times to receive the following reference numbers

726 ********** 09 717 ********** 09

Due to no response I called your call centre yesterday knowing i will not be assisted, Mbali Zondo who took my call just confirmed how peripatetic telkom's service actually is. Mbali is a useless resource you refer to as a customer service consultant!!!!!!! .

After having to explain my query 3 times i get informed TELKOM terms and condition state that if the 25, the date i get paid falls on a Saturday Telkom will run there debit on the Friday a day before i get paid ????really obviously the debit order will return. i have never had an unpaid debit order until now.....Mbali then informs me telkom is different and i cannot compare them to other service providers.

I agree, as other providers have what is called customer service!!!

I have also informed Mbali the 25th fell on a Saturday on more than one occasion this year and the debit order was taken like all other providers on the following working day which is the Monday.

she constantly refer me to Terms and condition?????? i requested a copy of these term and i get referred to sales whom i took my contract out with!!!!!!

I requested to speak to a manager who was obviously not available as usual, to high and mighty to speak to customers. i do not blame them as they get it from senior management !!! After an hour of waiting on the phone i requested the details of the senior manager (email address) Mbali informs me "sorry they are not allowed to give out his information"

Dear Mr, High and might Sheldon, who i am not allowed to speak to!!!! I have now tried resolving my issue with no joy , my account was debited a day before i got paid resulting in an un paid debit order fee of R115 . your debit was re run on the 1 dec and will reflect in your account, however due to your company running the debit a day earlier, i am left with an unpaid fee of R 115. its not about the amount its the principle. Ho many other customer are experiencing the same problem!!!!

Due to the fact that no one is willing to listen and resolve my concern, kindly terminate my agreement ( This will be the second data line that will be canceled with Telkom due to a billing issue. Go through my account you will find the history )

I also have 3 additional lines with telkom that is due for upgrade that i will be terminating, will liaise with you corporate department on moving my line to prepaid in order to port out and go to a provider that provides a service and not an inconvenience.

regards

0
Replies (3)
Telkom
Telkom's reply20 Dec 2017, 09:20
Official

Hi Reezo86,

Thank you for making contact with us.

Please be assured that we have sent your query to the Collection Team for further assistance, they will be in contact with you.

Your reference number: ***0

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

RH
Riaz H's update30 Dec 2017, 23:09
Reviewer Update
------- Forwarded message ---------- From: "Riaz Haffejee" ********** Date: 30 Dec 2017 22:20 Subject: Fwd: To: ********** ********** ********** ********** "HelloPeter Telkom" ********** Cc: Good day, I have now tried resolving my issue with telkom and have had no joy, After logged a Hello Peter i received the following reference number : ********** 3 Instead off calling or resolving my issue i receive an sms stating my account will be debited with an amount of R 499 instead of the contractual amount of R 299??? NO explanation.. I then called the call centre to hold on for over 30 min before getting any assistance, I then get told due to my rejected debit i will be billed an additional R 200. You debited my account a day before the contractual agreed date. the date before i get paid. Refer to email trailing. I get paid on the 25th and not on the 24th of every month. I then get told sorry telkoms works differently and will take there debit order on the Friday if the 25th falls on a weekend.... Really Please explain why this was not the case in Sep 2016 Dec 2016 Feb 2017 March 2017 June 2017 The 25 fell on a weekend during these months and your debit was taken on the follow working day. In November due to the fact that black Friday fell on the 24 you decided to take your debit earlier ? I was effected and Telkom refuses to listen to my complaint, let alone resolve it. This is the last straw. The device hardly works refer to my usage. There is never coverage and device constantly re boots to a point where we just gave up using it as one can never get through to Telkom. Refer to attached cancellation request. I will drop off your hardware at the South-gate Branch. I have reversed your R 499 Debit as its not my fault you ran your debit earlier in November. Please stop all further debits. I have made numerous call and have left numerous messages for the high and mighty Sheldon who is never available. Attached is my Cancellation letter Luthando informed me to complete. Kindly confirm receipt of my email. Please note should you try re running an unauthorized debit i will be taking this further. I have also submitted this onto clientele Legal as i seem to get no where with Telkom!!!
RH
Riaz H's update30 Dec 2017, 23:10
Reviewer Update
Good day, I have now tried resolving my issue with telkom and have had no joy, After logged a Hello Peter i received the following reference number : ***3 Instead off calling or resolving my issue i receive an sms stating my account will be debited with an amount of R 499 instead of the contractual amount of R 299??? NO explanation.. I then called the call centre to hold on for over 30 min before getting any assistance, I then get told due to my rejected debit i will be billed an additional R 200. You debited my account a day before the contractual agreed date. the date before i get paid. Refer to email trailing. I get paid on the 25th and not on the 24th of every month. I then get told sorry telkoms works differently and will take there debit order on the Friday if the 25th falls on a weekend.... Really Please explain why this was not the case in Sep 2016 Dec 2016 Feb 2017 March 2017 June 2017 The 25 fell on a weekend during these months and your debit was taken on the follow working day. In November due to the fact that black Friday fell on the 24 you decided to take your debit earlier ? I was effected and Telkom refuses to listen to my complaint, let alone resolve it. This is the last straw. The device hardly works refer to my usage. There is never coverage and device constantly re boots to a point where we just gave up using it as one can never get through to Telkom. Refer to attached cancellation request. I will drop off your hardware at the South-gate Branch. I have reversed your R 499 Debit as its not my fault you ran your debit earlier in November. Please stop all further debits. I have made numerous call and have left numerous messages for the high and mighty Sheldon who is never available. Attached is my Cancellation letter Luthando informed me to complete. Kindly confirm receipt of my email. Please note should you try re running an unauthorized debit i will be taking this further. I have also submitted this onto clientele Legal as i seem to get no where with Telkom!!!